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Mastercard · code 4841

Canceled Recurring or Digital Goods

Mastercard's recurring billing dispute code.

Merchant win-rate
56%
Median $ won
$41
Network
Mastercard
What it means

Mastercard 4841 is the recurring billing equivalent of Visa 13.2. Customer claims they canceled, you billed anyway. Burden of proof is on you to show consent and lack of cancellation.

Required evidence

What you need to win

  • ▸Signup TOS acceptance with IP + timestamp
  • ▸Cancellation flow documentation
  • ▸Account access logs showing no cancellation request
  • ▸Renewal reminder email sent before charge
Playbook

How to actually do it

  1. 01. Identical playbook to Visa 13.2.
  2. 02. Mastercard requires renewal reminders 7+ days before billing — make sure you send them.
Common mistakes

Don't do this

  • ✗Auto-renewing without a reminder email.
  • ✗Hiding the cancellation flow inside hard-to-find settings.
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