Disputes we won.
Receipts attached.

Merchant · DTC Apparel · Shopify + Stripe

Customer claimed they never authorized the order. Packetly assembled IP + device fingerprint match against two prior successful purchases on the same card, plus signed delivery confirmation.

• ✓ Signed delivery photo (FedEx)
• ✓ Account login history · 14 prior sessions
• ✓ Device fingerprint match · 2 prior orders
• ✓ AVS + CVV match on file

Merchant · Subscription Box · BigCommerce

Customer disputed a renewal claiming they had canceled. Packetly pulled the renewal terms accepted at signup, the cancel-anytime policy link, and the four prior auto-renews the customer accepted without issue.

• ✓ Signup ToS · timestamped acceptance
• ✓ Auto-renew schedule · 4 prior charges accepted
• ✓ Customer support thread · no cancel request
• ✓ Cancel-anytime policy URL & screenshot

Merchant · Coaching Services · Stripe Connect

Customer claimed the coaching sessions never happened. Packetly compiled Zoom join logs, signed session notes, and the customer's written 5-star feedback delivered after session 3.

• ✓ Zoom session logs · 4 of 6 attended
• ✓ Session notes · signed by customer
• ✓ 5-star feedback email · post session 3
• ✓ Calendar invites · accepted RSVPs

Merchant · Digital Goods · WooCommerce

Digital download dispute. Packetly bundled the SendGrid delivery receipt, the customer's two successful download events, and the product license key activation timestamp.

• ✓ SendGrid email delivery + open receipt
• ✓ Download log · 2 successful fetches
• ✓ License key activation timestamp
• ✓ Account access log · 6 sessions post-purchase

Merchant · Boutique Cosmetics · Shopify

Customer claimed the product photos were misleading. Packetly assembled the product page archive, the customer's positive review left two days before disputing, and the no-questions-asked refund policy they declined to use.

• ✓ Product page archive · Wayback Machine
• ✓ 4-star review · 2 days pre-dispute
• ✓ Return policy acknowledged at checkout
• ✓ No support contact attempted

Merchant · SaaS · Stripe Billing

Customer flagged the annual upgrade charge as a duplicate of their monthly. Packetly produced both invoices, the upgrade confirmation email, and the prorated credit applied to the monthly plan.

• ✓ Two distinct invoice PDFs
• ✓ Plan upgrade confirmation email
• ✓ Prorated credit ledger entry
• ✓ User-initiated upgrade event log